Microsoft Lumia 950 XL - If your phone doesn’t respond

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If your phone doesn't respond

If your phone stops working or responding in the way you're used to, you can quickly restart

it to get back on track.
Try the following:

1-key restart method: Press and hold the power key for about 10 seconds. The phone

restarts.

2-key restart method: Press and hold the volume down key and power key at the same

time for about 10 seconds. The phone restarts.

If you’re unsure about which restart method is for your phone, go to www.microsoft.com/

mobile/support/wpfeatures.
If your phone frequently doesn’t respond, update your phone software, or reset your phone.

Resetting restores the factory settings, and erases all your personal content, including apps

you've purchased and downloaded. Swipe down from the top of the screen, and tap All

settings > System > About > Reset your phone.
If your issue remains unsolved, contact your network service provider or the manufacturer for

repair options. Before sending your phone for repair, always back up your data, as all personal

data in your phone may be deleted.

Tip: If you need to identify your phone, to view the unique IMEI number of the phone,

dial *#06#. You can also find the IMEI number in the phone body. For details, see the

product and safety information section in the online user guide.

© 2016 Microsoft Mobile. All rights reserved.

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© 2016 Microsoft Mobile. All rights reserved.

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